Return Policy

Dear Customer:

Thank you for choosing our clothing website for your shopping needs. We greatly value your satisfaction, and if for any reason you are not satisfied with your purchase, we are committed to ensuring a smooth and satisfactory return process for you.


Return Conditions:

Return Timeframe: You have the right to initiate a return within 30 days from the date of purchase. If you return the items within this timeframe, we will process your request promptly.

Item Condition: Items must be returned in their original, undamaged condition with all original tags and packaging intact. We understand that you may need to try on the items, but please ensure they are free from any signs of wear, washing, damage, and odors to ensure they can be resold.

Special Items: Please note that some special items such as promotional items, customized products, or hygiene-related products may not be eligible for our return policy. Please review the product description before purchase to confirm whether the items are eligible for returns.


Return Process:

Contact Customer Service: If you decide to make a return, please contact our customer service team as soon as possible. You can reach us via email or online chat, providing your order number and the reason for your return. Our team will respond to your request promptly.

Receive Return Instructions: Once your return request is approved, our customer service team will provide you with detailed return instructions, including the return address and any applicable return labels.

Ship Returned Items: Please securely package the returned items along with their original packaging and tags and ship them to the specified address. To avoid any issues, package the items carefully and retain proof of shipment for tracking purposes.

Review and Processing: Upon receiving your returned items, we will inspect them to ensure they meet the conditions outlined in our return policy. Once the items pass inspection, we will process your refund or exchange request promptly, typically within 5 business days.


Refund Method:

Refunds will be issued back to the original payment method used at the time of purchase. Please note that banks or payment providers may require additional processing time, which is beyond our control.

If you used a gift card or coupon for payment, the refund will be credited back to the respective gift card or account.

If you have any questions about our return policy or need further assistance, please feel free to contact our customer service team. We greatly appreciate your support, and we are dedicated to ensuring your shopping experience is enjoyable, as your satisfaction is of utmost importance to us.